LDO experiencing issues related to AWS outage

Incident Report for Lenovo Device Orchestration

Resolved

AWS Outage caused lag in backend services so synchronous process timed out.
This has been resolved and additional improvements have been made to backend processes.
Posted Oct 21, 2025 - 17:17 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 21, 2025 - 14:57 UTC

Update

We are continuing to investigate this issue.
Posted Oct 20, 2025 - 17:56 UTC

Investigating

Lenovo Device Orchestration is currently experiencing issues related to AWS global outage. As of now functionality such as downloading the device onboarding installer is impacted. We will provide updates as they are made available.
Posted Oct 20, 2025 - 16:05 UTC
This incident affected: NA Portal and EU Portal.